Privacy Policy — 388w

This Privacy Policy ("Policy") describes how 388w ("we", "us", "our", "the Platform") collects, uses, stores, shares and protects personal information relating to users ("you", "your", "User", "Player") of the 388w website accessible at https://388w.cam and all associated services, features and functionality.

388w is committed to handling your personal data with transparency, integrity and respect. We recognise that users across Pakistan — from Karachi and Lahore to Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — place significant trust in us when they share their information, and we take that responsibility seriously.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which form part of the overall agreement between you and 388w.

The following definitions apply throughout this Policy:

388w collects personal data through several channels — directly from you when you register or interact with the platform, automatically through your use of the site, and in limited cases from third-party sources. The categories of data we collect are set out below.

3.1 Registration & Identity Data

When you create a 388w account, we collect:

• Full legal name;
• Date of birth (for age verification purposes — you must be 18 or older, or the higher minimum required by the operator's license jurisdiction);
• Residential address, including city and country;
• Email address;
• Username and encrypted password;
• Phone number (where provided).

3.2 Identity Verification (KYC) Documents

To comply with applicable KYC and anti-money laundering obligations, we may request copies of:

• A valid government-issued identity document (e.g., CNIC, passport, driving licence);
• Proof of address (e.g., a utility bill or bank statement dated within the last three months);
• Proof of payment method ownership (e.g., a screenshot of your Easypaisa, JazzCash or bank account — for verification context only; payment provider names do not imply endorsement of or affiliation with 388w).

3.3 Financial & Transaction Data

We record deposit and withdrawal transactions, stake amounts, game participation records, and balance histories. We do not store full payment card numbers or full mobile wallet credentials — this information is handled directly by our payment processing partners.

3.4 Device & Technical Data

When you access the platform, we automatically collect:

• IP address and approximate geographic location;
• Browser type and version;
• Operating system and device type;
• Pages visited, time spent, links clicked and navigation paths;
• Session duration and referring URL.

3.5 Communications Data

We retain records of correspondence between you and our support team, including live chat transcripts and email exchanges. This data is used for quality assurance, dispute resolution and staff training purposes.

3.6 Marketing Preferences

Where you have opted in to receive marketing communications, we record your preferences and the history of communications sent to you. You may withdraw consent for marketing at any time by contacting support or updating your account settings.

We process your personal data only where a valid legal basis exists. The primary legal bases on which 388w relies are as follows:

388w uses the personal data we collect for the following purposes:

• Account management: creating, maintaining and securing your 388w account, processing login requests, and responding to account-related queries;
• Service delivery: processing deposits and withdrawals, settling bets, awarding bonuses and delivering the full range of sports betting and casino features;
• Identity verification: conducting KYC checks to confirm your identity and age before processing withdrawals or where required by applicable regulation;
• Fraud prevention and security: detecting and investigating suspicious activity, unauthorised access attempts, bonus abuse, money laundering and other prohibited conduct;
• Responsible gambling: monitoring account activity for signs of problem gambling behaviour, enforcing self-exclusion requests, and administering deposit, loss and session limits;
• Customer support: handling queries, complaints and disputes through our support team — available 24/7 via email and live chat;
• Platform improvement: analysing aggregated usage data to improve platform performance, user experience and content relevance — including coverage of Pakistan cricket, PSL T20, ICC tournaments and other popular markets;
• Marketing communications: where you have opted in, sending promotional offers, bonus notifications and platform updates via email or on-platform messaging;
• Legal and regulatory compliance: fulfilling obligations under applicable law and responding to lawful requests from regulatory or law enforcement authorities.

388w shares personal data only in the limited circumstances described below. All third-party service providers engaged by 388w are contractually required to process personal data only on our instructions, to maintain appropriate security measures, and to keep your data confidential.

6.1 Service Providers

We share data with trusted third-party providers who assist us in operating the platform, including:

• Payment processors: to facilitate deposit and withdrawal transactions. Payment references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah may appear in the cashier as contextual options; their mention does not imply any endorsement of or affiliation with 388w;
• Identity verification providers: to perform KYC checks and document authentication;
• Technology and hosting providers: for server infrastructure, database management and content delivery;
• Customer support platforms: to manage live chat and email communications;
• Analytics providers: to analyse aggregated platform usage and improve user experience (data shared in anonymised or pseudonymised form where possible).

6.2 Legal & Regulatory Disclosure

We may disclose personal data to regulatory bodies, law enforcement agencies or other governmental authorities where required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, terrorist financing or other serious criminal activity.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of our business, personal data held by 388w may be transferred to the successor entity, subject to equivalent data protection obligations.

6.4 No Sale of Personal Data

388w does not sell, rent, licence or otherwise transfer your personal data to third parties for commercial or marketing purposes.

As an online platform serving users across Pakistan and operating with technology infrastructure that may be located in multiple countries, some personal data processed by 388w may be transferred to, stored in, or processed in jurisdictions outside Pakistan.

Where such transfers occur, 388w ensures that appropriate safeguards are in place to protect your personal data to a standard consistent with this Policy. These safeguards may include contractual data protection clauses with service providers, or transfers to jurisdictions recognised as providing adequate levels of data protection.

388w retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve disputes or enforce our agreements.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

388w uses cookies and similar technologies (such as web beacons and local storage) to provide core platform functionality, remember your preferences and analyse how users interact with the site. Below is an overview of the cookie types we use:

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform. Instructions for managing cookies are available in your browser's help documentation.

Depending on your location and the applicable data protection framework, you may have some or all of the following rights in relation to the personal data 388w holds about you:

• Right of Access: you may request a copy of the personal data we hold about you, along with information about how it is being processed;
• Right to Rectification: you may request correction of inaccurate or incomplete personal data held on your account;
• Right to Erasure: in certain circumstances, you may request deletion of your personal data. Note that we may be required to retain some data to comply with legal obligations (see Section 8);
• Right to Restrict Processing: you may request that we limit the processing of your data in certain circumstances, for example while a complaint is being investigated;
• Right to Data Portability: where processing is based on consent or contract, you may request that we provide your data in a structured, commonly used and machine-readable format;
• Right to Object: you may object to processing based on legitimate interests, including profiling for marketing purposes;
• Right to Withdraw Consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

388w will not charge a fee for handling a valid rights request, unless the request is manifestly unfounded, repetitive or excessive — in which case we reserve the right to charge a reasonable administrative fee or decline to act on the request.

If we become aware that personal data has been collected from a person under the minimum eligible age, we will take immediate steps to delete that data and close the associated account. Any balances held in such an account will be handled in accordance with applicable regulatory requirements.

If you believe that a minor has registered an account on the 388w platform, please notify us immediately at [email protected] so we can investigate and take appropriate action. Parents and guardians in Pakistan and elsewhere are encouraged to use parental control tools to prevent underage access to gambling platforms.

388w implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• Encryption: data transmitted between your device and the platform is encrypted using industry-standard TLS (Transport Layer Security) protocols;
• Access controls: access to personal data within 388w is restricted on a need-to-know basis, with role-based access controls and multi-factor authentication for staff;
• Secure storage: personal data is stored on secured servers with appropriate physical and logical access controls;
• Regular security reviews: we conduct periodic security assessments to identify and address potential vulnerabilities in our systems;
• Incident response: in the event of a data breach that poses a risk to your rights, we will notify affected users and relevant authorities in accordance with applicable obligations and within the timeframes required.

You also play an important role in keeping your data secure. You must keep your 388w account credentials confidential and not share them with any third party. If you suspect unauthorised access to your account, contact support at [email protected] immediately.

388w reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will notify registered users by email or via an on-platform notification where practicable, and update the "Last updated" date at the top of this page.

It is your responsibility to review this Policy periodically. Continued use of the 388w platform following the publication of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must discontinue use of the platform and may request account closure as described in our Terms & Conditions.

This Policy was last reviewed and updated on 1 January 2026. Prior versions are available on request.

If you have any questions, concerns or requests relating to this Privacy Policy or the way 388w processes your personal data, please contact our support team using the details below. All privacy-related communications should be submitted in English.

When contacting us regarding a privacy or data rights matter, please include your registered account username, the nature of your request, and any relevant details that will help us locate and verify your data. We aim to respond to all privacy-related requests within 30 days of receipt.

388w does not operate a postal address for general user correspondence. All data rights requests must be submitted via email or live chat using the contact details above.